OUR MISSION
To provide our guests with an environment and service where they feel comfortable and peaceful.
OUR VISION
By continuously improving our quality, to make our hotels a well-known and preferred facility and brand by everyone.
OUR VALUES
Guest Focus
Innovation
Dynamism
Rationality
Efficiency
Sensitivity
Social Responsibility Awareness
Sharing
Team Spirit
Commitment to Ethical Values
Solution-Oriented Approach
Using Resources Effectively and Efficiently
Participatory Management
Valuing Technology
Working in an Environmentally Friendly and Human-Centered Way
Continuously improve our operations in environmental, social, cultural, economic, quality, human rights, health, and safety matters,
Provide employment opportunities without discrimination based on religion, language, race, age, or culture, supporting the elimination of poverty,
Ensure safe food production under our management, reduce waste, and prevent food loss,
Serve safe foods while caring for the healthy and balanced nutrition of our guests and employees,
Regularly conduct health checks and training for employees within the scope of occupational health and safety activities,
Employ our trained staff in positions suitable for their education, and support employees who are continuing or seeking education,
Eliminate all forms of gender discrimination in all activities toward employees and guests, considering it a fundamental human right, and act according to gender equality principles,
Act according to water safety criteria, reduce per capita water consumption, perform regular water analyses and routine checks, and send wastewater to the appropriate systems,
Use renewable energy sources in our operations and new investments to reduce carbon emissions and greenhouse gas output,
Ensure that all renewed equipment consumes less energy and is made from environmentally friendly materials,
Contribute to the healthy growth of the global economy, especially local and national economies, through all our operations,
Closely follow technological advancements and adopt them as a principle,
Always prioritize the principle of "Equal Workload, Equal Pay" among our employees,
Fulfill our responsibilities to protect natural areas and cultural heritage,
Establish a proper Waste Management Plan and ensure disposal with licensed firms,
Inform our guests and employees to ensure the efficient use of natural resources,
Work to reduce our Carbon Footprint from facility operations and encourage guests, employees, and surrounding individuals to use non-emission transport like public transport or bicycles,
Raise awareness among our employees about natural disasters associated with climate change through drills,
Maintain Blue Flag criteria on our beach, protect marine life habitats, and ensure a healthy reproduction environment,
Protect ecological systems in terrestrial areas of our facilities, monitor invasive species, and ensure the sustainability of surrounding wildlife,
Uphold principles of peace, stability, human rights, and rule of law, with effective management practices,
Act and share responsibilities together with all stakeholders involved in sustainability activities,
MANAGEMENT
With our sustainable supply approach, we aim to ensure that all our suppliers and business partners support Sustainable Tourism.
By establishing long-term relationships based on mutual trust, effective communication, and partnership with our suppliers, we adopt the principle of mutual benefit to ensure the provision of high-quality products and services.
In the procurement of goods and services, we act in accordance with the principles of Fair Trade and Equal Opportunity.
By prioritizing local production and service providers, we contribute to the development of local producers and the economic growth of the region.
Imported products are procured only when no local alternatives are available or when local alternatives do not meet the expected quality standards.
Through effective market research, we ensure the supply of products and services of the desired quality, quantity, and timing under the most favorable conditions.
We prefer suppliers who comply with legal obligations and meet occupational health and safety requirements for their employees.
We select suppliers who minimize environmental impact, comply with environmental legislation, and hold an Environmental Management System or an internationally recognized certification.
In our purchasing processes, we prioritize recyclable single-use and consumable materials where their use is unavoidable.
To minimize waste, including food waste, the procurement of consumables and disposable products is carefully managed.
We prefer environmentally friendly, resource-efficient, recyclable, and recycled materials in the products we procure.
We select suppliers who comply with national and international regulations on child labor and who do not hinder children's access to education.
We prefer suppliers who are committed to the protection of wildlife, animal rights, and natural habitats.
We choose suppliers who provide working conditions in compliance with national and international regulations and who respect human rights.
When selecting suppliers, we avoid situations involving bribery, corruption, and conflicts of interest, protect intellectual property rights, and ensure compliance with legal regulations and ethical business practices.
During procurement, local and cultural products are prioritized to strengthen the socio-economic structure of our country and promote its cultural heritage.
MANAGEMENT
BELLA RESORT & SPA HOTEL is an institution that has adopted the principle of continuous improvement, believing that we can always do better by providing an environment suitable for our hotel standards.
We commit to identifying in advance the expectations and needs of our guests, employees, suppliers, and third parties; ensuring the highest level of satisfaction; enabling all stakeholders to communicate their complaints to us at any time; protecting their rights; ensuring food safety for guests, employees, suppliers, and third parties; carrying out all activities related to environmental protection and sustainability; and fulfilling the applicable requirements of the Integrated Quality Management System.
We continuously measure and improve our service quality and satisfaction levels.
In a period when hotel facilities have become increasingly similar, we never compromise on our quality service approach and aim to meet and exceed the needs and expectations of guests, employees, suppliers, and third parties.
By complying with all legal requirements and working in line with international standards, we aim to become a leading hotel in Türkiye and a globally recognized brand. In our operations, we produce and serve healthy and hygienic food in accordance with food safety laws and hygiene standards throughout procurement, storage, preparation, and presentation stages.
In order to comply with the Information Security Management System (ISMS) requirements of confidentiality, integrity, and availability, we define information assets, identify risks, and implement control measures through a risk management methodology established for our facility, guests, and suppliers. We ensure the confidentiality of guest information, compliance with standards and legal regulations, allocation and continuity of resources for hardware, software, training, and controls to reduce information security risks, awareness and training of all employees and business partners to ensure ISMS participation and compliance, and continuous monitoring, auditing, review, and improvement of the system.
We continuously improve all our processes and follow the latest technologies to minimize risks that may endanger the health and safety of guests, employees, suppliers, and third parties and to prevent occupational accidents.
Employee training, protection of human rights, and equal rights without discrimination based on religion, language, or race are our fundamental principles.
By emphasizing teamwork and training, and by providing a peaceful working environment based on love, respect, and trust, we ensure that our employees feel as valued and privileged as our guests.
To protect the environment we live in and to ensure the requirements of sustainable tourism, we fully comply with all environmental laws, regulations, and legislation in force in Türkiye.
During procurement activities, we identify environmental impacts, control negative effects, potential hazards, and waste, and strive to minimize the use of natural resources, energy consumption, and air, water, and soil pollution.
We promote environmental awareness not only among our employees but also among guests, suppliers, third parties, and authorities, and contribute to environmental protection projects through cooperation with local administrations, suppliers, and non-governmental organizations. In the regions where we operate, we take all necessary measures to provide high-quality service, create employment, protect and enrich natural life, and transparently share our environmental activities with the public.
MANAGEMENT
With the awareness and responsibility that comes from being one of the leading establishments in tourism in our region, we aim to recognize all our guests as equals, including children and vulnerable groups, and to fully comply with all human rights and children’s rights requirements. We act with the awareness that women, children, the elderly, disabled, and individuals with special needs are groups that must be protected and respected. We recognize every child as an individual, respect their rights to life, development, and protection, and safeguard them against all forms of psychological, physical, commercial, and other exploitation. We act with awareness that vulnerable groups and children must be kept away from any approach or abuse that may have negative physiological or psychological effects, and ensure sensitivity in all communications. Within the facility, we provide environments and opportunities that contribute to children’s development, where they can freely express their thoughts, wishes, and feelings, and feel safe and comfortable.
We provide regular training to all personnel to ensure they are informed about the protection of vulnerable groups and children’s rights and promote their continuous development. We take all necessary legal and administrative measures within the framework of the UN Convention on the Rights of the Child and the social state principles in our Constitution, improve all necessary conditions, and support the active and happy participation of children in life. We ensure that children are under adult supervision during activities, report any suspicious actions regarding children to hotel management first, and inform law enforcement if necessary.
MANAGEMENT
Housing Usage
Employee housing at Side Sun Hotels is available for all personnel who wish to benefit from this right.
Equality
Our company and hotel include people of different religions, languages, and races, both as guests and personnel. Our fundamental principle is that no one shall be subjected to discrimination based on gender, religion, language, or race. This topic is also explained in orientation training provided by the HR department to ensure that employees adopt it. Furthermore, employee rights and the importance of this issue are emphasized during HR-led orientation training.
Employee Transportation
We provide free transportation for our personnel working in different shifts using our company shuttles. The shuttle schedule is arranged according to working hours.
Employee Cafeteria
All meals served in the employee cafeteria are free for our staff. Menus are prepared in 14-day cycles, including at least 3 main dishes, salad options, and desserts/fruits.
Employee Health
Our hotel has an on-site infirmary for our employees. They can receive free support from the company physician.
Supplementary health insurance is also provided for managers through various private hospitals.
Laundry Services
All employees’ uniforms and any work-related clothing are washed and delivered sterile free of charge.
Training
We provide internal and external training according to our annual training plans. These trainings aim to enhance employees’ skills and knowledge.
Types of training include: Orientation training, On-the-job training, Occupational health and safety, First aid, Fire safety, Environmental protection, Energy efficiency and savings, Management systems, Personal development, Hygiene and food safety, Sustainable tourism.
Career Management
We offer internship opportunities for tourism students to gain work experience. We support our employees with training and career management programs. Our goal is to train employees as much as possible and fill needed positions internally.
Employee Suggestions and Feedback
A Staff Satisfaction Survey is conducted to evaluate employees’ suggestions and opinions. Results are carefully analyzed, and necessary improvements are planned.
Events
At the end of each year, a “Staff Night” is organized for all employees and their spouses to relax and socialize.
Each month, the “Employee of the Month” is selected and rewarded.
Employees with birthdays each month have a birthday celebration with a party and cake.
